Requesting a refund

A refund can be requested from the end user, however, only the subscription provider can authorise this. If a subscription is directly with your provider, Apple or Google Play then a user must request directly with their provide. 

Requesting a refund from your provider:

Apple

https://support.apple.com/en-gb/HT204084

Google:
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

 

Additionally if your subscription was made directly through the Tone & Sculpt website, you can request a refund by submitting a ticket within this support desk. A member of the Tone & Sculpt team will then work with you to resolve the issue. 

 

Please note:

If you have utilised your 14 day free trial and try to request a refund once this has been renewed, this does not qualify for a refund. The 14 free trial period is given to provide the user enough time to valuate whether they would like to continue with the app or to cancel their subscription.

Was this article helpful?
8 out of 23 found this helpful