50 Star Club FAQ’s 

How does the 50 Star Club work?

The 50 Star Club is a new incentive created to reward our community members for completing 50 stars! Once you have reached 50 stars you’ll receive a message through the app which will ask you to fill in your name, address, telephone number, any special delivery instructions and the size you would like your t-shirt in!

 

When did the 50 Star Club start?

We started counting your guided workout stars on 1st January 2021.

 

What happens to my previous stars?

You can view all of your completed workouts in your weekly planner but these won’t be counted towards your 50 star target. 

 

How do I know how many stars I am on?

Check out the amount of stars you're on by heading to the dashboard and choosing 50 star club button!

 

Do I have to complete all 50 stars in a row?

You don’t have to complete all of your starred workouts one after the other to reach your 50 star target!

 

Do I have to complete 50 stars in one guide?

Some of our guides don’t have 50 stars so once you’ve finished one guide, move onto your next guide and the stars will continue to count towards your 50 stars. 

 

Do I have to do anything to participate?

No as part of signing up to the app you are automatically enrolled into the 50 Star Club as long as you are on version 4.3 or later. You can view this by heading to your profile settings.

 

I lost the link to the link I received on my 25th star?

We will shortly be sending out the link via email for future community members who reach 25 stars. The 25th star link is to understand the mix of sizes we should be ordering. Don't worry too much when you reach 50 stars this is when we need all of your details.

 

When will I receive my t-shirt?

Once you’ve reached your 50 stars you will receive a message in the app with a form to fill in. This form will be checked weekly and you’ll be contacted with your tracking information which will let you know when it’s on its way!

 

What details will you need from me to send my t-shirt?

To be able to send you your t-shirt we’ll ask you for your:

  • Full address 
  • Telephone number (incase the courier needs to contact you about your parcel)
  • Any specific delivery instructions 
  • The size you’ll want to be sent to you

Will I receive stars for completing non- guided workouts?

  • The 50 Star achievement is for all guided workouts that you are assigned to, you won’t receive a star for:
    • Challenges
    • 15 minute workouts
    • On- Demand workouts 
    • Stretch and Recovery 
    • Workouts in Other guides 

What are the size dimensions of the t-shirts?

210218_50StarClub_T-shirt_Size_Guide.jpg

How do I know what size to choose from?

As the sizes are based on the physical t-shirt it is best to choose a t-shirt you already have and compare the sizing against this. 

 

What shape is the t-shirt?

The t-shirt is a fitted style.

 

What happens if the t-shirt doesn’t fit?

As this is a gift we won't be able to offer an exchange so would recommend going for a larger size if you’re unsure. 

 

What happens if my t-shirt is lost in the post?

We hope this doesn’t happen however let us know and we’ll get this sorted out for you.

 

Was this article helpful?
28 out of 32 found this helpful